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Grievance Redressal Matrix

If you are not satisfied with your interaction with us, please follow our grievance redressal process for a speedy resolution.

Level 1:

If you are not satisfied with the resolution, you can write to our Grievance Manager. You will receive a response within 14 days. 

Level 2:

If you are not satisfied with the resolution at Step 1, you can write to our Grievance Redressal Officer. You will receive a response within 14 days. 

Level 3:

If you are not satisfied with the resolution at Step 2, you can write to our Internal Insurance Ombudsman. The Internal Insurance Ombudsman will conduct an independent review of your grievance. You will receive a response within 14 days. 

 

Level 4:

If you are still not satisfied with the responses received through the Grievance Escalation matrix, you may approach the Insurance Ombudsman as per your territorial jurisdiction for redressal of your grievance. You may view the same at https://www.cioins.co.in/Ombudsman Or you can also lodge online complaint through the website of Council for Insurance Ombudsmen (CIO) https://cioins.co.in/Complaint/Online